BabyNote · Support
Welcome to BabyNote
Contact
If you run into issues or have suggestions while using BabyNote, email us (developed by HackerApp):
We will reply within 1–3 business days.
FAQ
What permissions does BabyNote need?
Photos: import and scan memory photos. Microphone and Speech Recognition: dictate memories on the Home screen (on-device). Location: only when you choose “Current Location” for a memory. You can change these in iOS Settings; in-app status is under Settings → Privacy & Permissions.
Is data uploaded to the cloud? Do I need an account?
Memories, photos, and baby profiles are stored on your device by default. No account is required, and BabyNote does not automatically sync to its own cloud. We do not upload your photos to BabyNote servers.
How do I delete all data?
Go to Settings → Storage in the app to delete all local data (profiles, memories, and photo files). Uninstalling the app also removes app data on the device. Back up anything important before deleting.
How do I restore my membership?
If you already purchased Lifetime membership, go to Settings → Subscription and use Restore Purchases. Purchase and restore are handled through your Apple ID and the App Store.
Does dictation upload my audio?
Audio is not uploaded to BabyNote servers. Dictation uses on-device speech recognition to turn speech into text; the text draft is saved locally with your memory.
When is location permission required?
Only when you choose “Current Location” for a memory. Searching for a place name, or resolving a place from a photo’s built-in GPS, does not require location permission.
Submit an issue
If your issue is not listed above, email support@mail.hackerapp.site. Please include:
- Title: a short summary of the problem
- Description: what happens and steps to reproduce
- Priority: how urgent the issue is
Low · Medium · High
If possible, also include:
- Device model, iOS version, and BabyNote version
- An email address we can reply to
We only use the information you send to resolve technical issues.