Firenote · Support

Welcome to Firenote

Contact

If you encounter any issues while using the Firenote app or have any suggestions, please contact us through the following methods:

support@mail.hackerapp.site

We will reply to your email within 1-3 business days.

FAQ

How to contact customer service

You can find the 'Contact Customer Service' option in the settings page. After clicking, you will enter the issue record details page. Please describe the problem you encountered in detail and select the priority level. We will reply to your email within 1-3 business days. Note: Please ensure that the contact email you provide is correct so that we can contact you in a timely manner.

How can I restore my subscription?

If you previously purchased a subscription but cannot access it on a new device, please go to "Settings" > "Subscription" and tap the "Restore Purchases" button. This will restore your active subscription from your Apple ID or Google Play account.

How to backup my data?

You can find the 'Export Data' option in the settings page to manually create backups and export to other storage locations. We recommend regularly backing up important data manually to prevent accidents.

What to do if the app crashes during use?

If the app crashes, please try the following steps: 1. Make sure your iOS system is updated to the latest version 2. Close other apps running in the background to free up memory 3. Restart your device 4. Uninstall and reinstall the Firenote app If the problem persists, please contact our technical support team and provide your device model, iOS version, and a detailed description of when the crash occurs.

Submit an issue

If your issue is not listed in the FAQ, please describe the problem you encountered in detail and contact us via email or find the 'Contact Customer Service' option in the settings page. When submitting an issue, please include the following information:

  1. Issue Title: Briefly describe the problem you encountered
  2. Issue Description: Detailed description of the specific manifestation and reproduction steps of the problem
  3. Issue Priority: Select according to urgency

Low Priority · Medium Priority · High Priority

Additionally, if possible, please provide the following information to help us solve the problem faster:

  • Device information (model, iOS version)
  • Contact email

We promise to protect your privacy and only use the information you provide to solve technical problems.